Membership Pass Terms and Conditions
- Membership allows entry to Almond Valley during normal opening hours.
- Important: All Members must present their pass to access the site, if you are unable to show your card on the day you will be charged the normal admission charges for the day. If you lose your pass or misplace it, please email info@almondvalley.co.uk to request a replacement, a replacement is charged at £5 per card.
- Membership is valid for 12 months form the date of purchase.
- Membership is valid for the named holder(s) only. It is not transferable or exchangeable.
- Entry is subject to availability. During peak times, some delays should be expected. We recommend booking on line in advance.
- Almond Valley reserves as many tickets for members as possible, however, we do recommend that you book early to guarantee availability at peak times, and to get the best member prices for events.
- Almond Valley reserves the right to limit membership benefits for special open days and out of hours events throughout the year. A Membership Pass is not valid for all special events, and an additional charge may apply for these events.
- Almond Valey reserves the right to refuse admission without reason.
- Although members are free to enjoy all the facilities whenever they wish, soft play, train and tractor rides, and other event specific experiences do have a charge.
- A Child Membership are for children between the ages of 2 and 15 years old. Children under 2 years old are free to visit.
- Almond Valley reserves the right to vary the opening and closing times of the site. Please note that not all attractions are open all year. Almond Valley reserves the right to close or remove the entire or any part of the site, for reasons including (but not limited to) special events, or private functions, technical, health & safety, and/or operational reasons.
The following passes can only be used only once in a day
1. Childminder Pass
a. The pass provides free admission for the person named on the pass, accompanied by up to six children (aged 2-15) in their professional care. It is not for personal use.
2. Charity Pass
a. The pass provides admission for a group of up to two adults and four children (aged 2-15).
b. The pass may be issued to clients or beneficiaries of the charity, with or without an official of the charity being present during their visit.
c. he pass can only be used in the delivery of services to clients and is not for personal leisure use by staff.
3. Corporate Pass
a. The pass provides admission for a group of up to two adults and four children (aged 2-15).
b. The pass can only be used by members of your organisation or work group, accompanied by family or friends.
1. Almond Valley Memberships are non-refundable.
2. When purchasing a membership during a visit at Almond Valley, you will only be refunded for general admission tickets that are the same as the membership you are purchasing e.g. an adult admission ticket may be refunded when purchasing an adult annual membership.
3. Unfortunately, we’re only able to offer you a refund on your admission ticket when purchasing an annual membership on the same day as your visit.
4. Membership discounts cannot be combined with any other offer or promotion.
5. Lost cards can be replaced, or alternations made to the card(s) at a cost of £5 per card.
6. Almond Valley reserves the right to decline an application, to alter the terms and conditions, or to terminate the scheme at any time.
While Almond Valley Heritage Centre staff and management endeavour to ensure the safety of all visitors, it remains the responsibility of accompanying adults (a person aged 18 or over) to supervise the children in their care while visiting the facility. All children must be accompanied by a responsible adult and remain the responsibility of said adult at all times.
• Accompanying adults must remain on site at all times and in view of child/children. Monitor their child to ensure that they can use the equipment/rides safely.
• Parents and guardians know their child’s capabilities and behaviour best, and should ensure an appropriate level of supervision to reflect this.
• Children are advised to wear long-sleeved shirts and long trousers and must always wear socks to minimise the risk of personal injury while playing in Soft Play. Tops should be tucked into bottom garments when using the slides on the play equipment. Children must remove shoes, spectacles, jewellery, and badges before entering the play area.
• No food, drink, or chewing gum may be consumed in the play areas.
• All age and height restrictions imposed by the management must be adhered to. Soft Play is restricted to children 8 years old and younger, and under 140cm in height.
• In the event of an emergency evacuation of the building, our staff will take immediate action to guide everyone to the nearest Assembly Point. Please meet the children you are accompanying and guide them to the nearest fire exit.
• Anyone going on the Tractor/Trailer Ride or the Train Ride must follow the safety instructions from the staff member. No buggies are allowed on the Rides, we can accommodate wheelchairs on the tractor.
• The Almond Valley Heritage Centre Team are here to help adults and children to make sure that everyone has an enjoyable time. Please be aware, however, that it is company policy not to tolerate any abusive or aggressive behaviour towards our team or other customers. Any such behaviour may result in customers being asked to leave the premises.
• Strictly no smoking or vaping inside any of the buildings on site, including on the Tractor and Train Rides.
• If you are unable to locate your child, ask one of the team and we will help find them. Please inform us if you or your child has any sort of accident, however minor, so they can be checked out by a trained first aider.
• All visits must be undertaken in line with any current Government restrictions.
Almond Valley Heritage Centre encourages children to play and explore in a safe and stimulating environment. As such, there are inherent risks that are always associated with children playing and having fun together. These include children being exposed to moderate physical activity, children tripping, falling, and bumping into fixed objects and other children.
Almond Valley Heritage Centre has taken every reasonable step to control these risks through the design, maintenance, and operation of the facility. However, it is impossible to eliminate such risks whilst providing a stimulating environment, and parents/guardians must accept and recognise the risk.
